Free shipping on orders over $75 | Easy returns within 30 days
Find answers to common questions about our products and services
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery. All payments are processed securely through our encrypted checkout system.
Absolutely. Our website uses 256-bit SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.
You can modify or cancel your order within 2 hours of placing it. Please contact us immediately at hello@sentivale.com with your order number. After this window, we cannot guarantee changes as your order may have already been processed.
Yes! We offer free standard shipping on all orders over $75 within the contiguous United States. Orders under $75 have a flat shipping rate of $5.
Standard shipping typically takes 5-7 business days. We also offer express (2-3 days) and overnight shipping options at checkout. You'll receive a tracking number via email once your order ships.
Yes, we ship to select international locations. Shipping times and costs vary by destination. International customers are responsible for any customs duties or import taxes. Please contact us for specific shipping rates to your country.
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. Items must be returned in their original packaging. Sale items are final sale and cannot be returned.
Contact our customer service team at hello@sentivale.com with your order number and the item(s) you'd like to return. We'll send you a prepaid return label and instructions. Refunds are processed within 5-7 business days of receiving your return.
Absolutely! We're happy to exchange items for a different size or color subject to availability. Contact us to arrange an exchange, and we'll cover the shipping costs for the replacement item.
Our apparel is designed with a relaxed, modern fit. We recommend checking the size guide on each product page. If you're between sizes, we suggest sizing up for a more relaxed fit or down for a more fitted look.
Yes! We prioritize sustainable and ethical manufacturing. Our products use organic, recycled, and eco-friendly materials whenever possible. We partner with certified factories that maintain fair labor practices.
Care instructions vary by product and are included with each item. Generally, we recommend washing in cold water, hanging to dry, and avoiding harsh chemicals. Proper care will extend the life of your products significantly.